Frequently Asked Questions
Everything you need to know about your favorite Vadilal treats.
How are frozen products packaged for shipping?
We use specialized insulated thermal packaging and dry ice to ensure your frozen treats remain at the perfect temperature throughout the delivery process.
What is the estimated delivery time for my order?
Standard orders are typically processed within 24 hours. Depending on your location, you can expect your delivery within 2 to 5 business days.
Do you offer returns for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or thawed, please contact our support team within 24 hours for a resolution.
Are Vadilal products suitable for vegetarians?
Yes, the majority of our Quick Treat range is 100% vegetarian. Please check the specific product description and packaging for the green veg symbol and ingredient details.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How should I store the products once they arrive?
All frozen items should be placed in your freezer immediately at -18°C (0°F) or colder to maintain their quality and shelf life.