Returns & Exchanges

Due to the perishable nature of our frozen food products, we offer a dedicated resolution process for items that arrive damaged or incorrect to ensure you enjoy the highest quality Vadilal treats. Please contact us within 24 hours of delivery to initiate a claim for a replacement or refund.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your frozen items for any signs of thawing, package damage, or incorrect product selection.

• 2.
  Capture Evidence

  Take clear photographs of the damaged products and the shipping label to help our quality assurance team process your request efficiently.

• 3.
  Contact Support

  Reach out to our customer service team via email or phone within 24 hours of receipt, providing your order number and the captured photos.

• 4.
  Receive Resolution

  Once your claim is validated, we will issue a full refund to your original payment method or arrange for a priority replacement shipment at no extra cost.